Paul English has one of the most useful pages I’ve ever seen:
http://www.paulenglish.com/ivr/
Once upon a time, I thought IVR (Interactive Voice Response) was a really neat technology. I remember when airlines first got it and me and my brother would call all the time to find out the information for various flights.
Now, I just long for the days of being able to talk to a real human.
Every now and then, I think an IVR system is great (if it’s got short menus, good navigation, and good voice recognition), but most of them are pretty bad, and it’s hard to get useful information in a timely manner. Worse yet are the times that you actually need real information and not canned responses…
Paul’s page is great for two reasons:
- It lists some hard to find customer service numbers (Amazon’s, for example)
- Once you’ve called, it tells you the secret of how to talk to real people.
Invaluable.
Posted by Jonathan at 10:09 am under Useful Info :
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